Ticketing

The ticketing integration lets Horizon create trouble tickets in external systems. Create and update tickets in response to new and/or resolved alarms.

To activate the ticketing integration, configure the following settings in a .properties file in the ${OPENNMS_HOME}/etc/opennms.properties.d directory.

Property Description Default

Property	Description	Default
opennms.ticketer.plugin	The plugin implementation to use. Each ticketer integration should define which value to set. The NullTicketerPlugin does nothing when attempting to create/update/delete tickets.	NullTicketerPlugin
opennms.alarmTroubleTicketEnabled	Defines if the integration is enabled. If enabled, various links to control the issue state appear on the alarm details page.	false
opennms.alarmTroubleTicketLinkTemplate	A template to generate a link to the issue; for example, `http://issues.opennms.org/browse/${id}`	${id}

opennms.ticketer.plugin

The plugin implementation to use. Each ticketer integration should define which value to set. The NullTicketerPlugin does nothing when attempting to create/update/delete tickets.

NullTicketerPlugin

opennms.alarmTroubleTicketEnabled

Defines if the integration is enabled. If enabled, various links to control the issue state appear on the alarm details page.

false

opennms.alarmTroubleTicketLinkTemplate

A template to generate a link to the issue; for example, http://issues.opennms.org/browse/${id}

${id}

Supported Ticketer

For information on supported ticketers and how to configure them, see ticketer reference section.