| Modifier and Type | Method and Description | 
|---|---|
Ticket | 
Plugin.get(String ticketId)
DAO like get method to be implemented by HelpDesk specific
 plugin. 
 | 
void | 
Plugin.saveOrUpdate(Ticket ticket)
DAO like saveOrUpdate method to be implemented by HelpDesk specific
 plugin. 
 | 
| Modifier and Type | Method and Description | 
|---|---|
Ticket | 
OSGiBasedTicketerPlugin.get(String ticketId)  | 
Plugin | 
OSGiBasedTicketerPlugin.getTicketerPlugin()
Retrieves the plugin that is currently registered. 
 | 
void | 
OSGiBasedTicketerPlugin.saveOrUpdate(Ticket ticket)  | 
| Modifier and Type | Method and Description | 
|---|---|
static com.atlassian.jira.rest.client.api.JiraRestClient | 
JiraConnectionFactory.createConnection(String url,
                String username,
                String password)  | 
Ticket | 
JiraTicketerPlugin.get(String ticketId)
Implementation of TicketerPlugin API call to retrieve a Jira trouble ticket. 
 | 
protected com.atlassian.jira.rest.client.api.JiraRestClient | 
JiraTicketerPlugin.getConnection()  | 
void | 
JiraTicketerPlugin.saveOrUpdate(Ticket ticket)  | 
| Modifier and Type | Method and Description | 
|---|---|
protected com.atlassian.jira.rest.client.api.JiraRestClient | 
AbstractJiraCommand.createJiraClient()  | 
| Modifier and Type | Method and Description | 
|---|---|
Ticket | 
OtrsTicketerPlugin.get(String ticketId)
DAO like get method to be implemented by HelpDesk specific
 plugin. 
 | 
void | 
OtrsTicketerPlugin.saveOrUpdate(Ticket newTicket)
DAO like saveOrUpdate method to be implemented by HelpDesk specific
 plugin. 
 | 
| Modifier and Type | Class and Description | 
|---|---|
class  | 
Otrs31PluginException
Created by mvrueden on 25.11.14. 
 | 
| Modifier and Type | Method and Description | 
|---|---|
Ticket | 
Otrs31TicketerPlugin.get(String ticketId)  | 
void | 
Otrs31TicketerPlugin.saveOrUpdate(Ticket ticketToUpdateOrCreate)  | 
| Modifier and Type | Method and Description | 
|---|---|
Ticket | 
RemedyTicketerPlugin.get(String ticketId)
DAO like get method to be implemented by HelpDesk specific
 plugin. 
 | 
void | 
RemedyTicketerPlugin.saveOrUpdate(Ticket newTicket)
DAO like saveOrUpdate method to be implemented by HelpDesk specific
 plugin. 
 | 
| Modifier and Type | Method and Description | 
|---|---|
Ticket | 
RtTicketerPlugin.get(String ticketId)
DAO like get method to be implemented by HelpDesk specific
 plugin. 
 | 
void | 
RtTicketerPlugin.saveOrUpdate(Ticket newTicket)
DAO like saveOrUpdate method to be implemented by HelpDesk specific
 plugin. 
 | 
| Modifier and Type | Method and Description | 
|---|---|
Ticket | 
TsrmTicketerPlugin.get(String ticketId)  | 
void | 
TsrmTicketerPlugin.saveOrUpdate(Ticket ticket)  | 
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