Package org.opennms.netmgt.ticketer.otrs31

Class Otrs31TicketerPlugin

java.lang.Object

org.opennms.netmgt.ticketer.otrs31.Otrs31TicketerPlugin

All Implemented Interfaces:

Plugin

public class Otrs31TicketerPlugin
extends Object
implements Plugin

OpenNMS Trouble Ticket Plugin API implementation for OTRS 3.1 and above.

Version:

$Id: $

Author:

Jonathan Sartin

Constructor Summary

Constructors

Constructor	Description
Otrs31TicketerPlugin()

Method Summary

Modifier and Type	Method	Description
Ticket	get(String ticketId)	DAO like get method to be implemented by HelpDesk specific plugin.
void	saveOrUpdate(Ticket ticketToUpdateOrCreate)	DAO like saveOrUpdate method to be implemented by HelpDesk specific plugin.

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

Otrs31TicketerPlugin

public Otrs31TicketerPlugin()

Method Detail

get

public Ticket get(String ticketId)
           throws PluginException

Description copied from interface: Plugin

DAO like get method to be implemented by HelpDesk specific plugin.

Specified by:

get in interface Plugin

Parameters:

ticketId - a String object.

Returns:

a Ticket object.

Throws:

PluginException - if any.

saveOrUpdate

public void saveOrUpdate(Ticket ticketToUpdateOrCreate)
                  throws PluginException

Description copied from interface: Plugin

DAO like saveOrUpdate method to be implemented by HelpDesk specific plugin.

Specified by:

saveOrUpdate in interface Plugin

Parameters:

ticketToUpdateOrCreate - a Ticket object.

Throws:

PluginException - if any.