Interface Plugin

    • Method Summary

      All Methods Instance Methods Abstract Methods 
      Modifier and Type Method Description
      Ticket get​(java.lang.String ticketId)
      DAO like get method to be implemented by HelpDesk specific plugin.
      void saveOrUpdate​(Ticket ticket)
      DAO like saveOrUpdate method to be implemented by HelpDesk specific plugin.
    • Method Detail

      • get

        Ticket get​(java.lang.String ticketId)
            throws PluginException
        DAO like get method to be implemented by HelpDesk specific plugin.
        Parameters:
        ticketId - a String object.
        Returns:
        a Ticket object.
        Throws:
        PluginException - if any.
      • saveOrUpdate

        void saveOrUpdate​(Ticket ticket)
                   throws PluginException
        DAO like saveOrUpdate method to be implemented by HelpDesk specific plugin.
        Parameters:
        ticket - a Ticket object.
        Throws:
        PluginException - if any.