Package org.opennms.netmgt.ticketer.otrs31

Class Otrs31TicketerPlugin

  • All Implemented Interfaces:
    Plugin
    public class Otrs31TicketerPlugin
extends java.lang.Object
implements Plugin
    OpenNMS Trouble Ticket Plugin API implementation for OTRS 3.1 and above.
    Version:
    $Id: $
    Author:
    Jonathan Sartin

    • Method Summary

      All Methods Instance Methods Concrete Methods 
      Modifier and Type Method Description
      Ticket get​(java.lang.String ticketId)
      DAO like get method to be implemented by HelpDesk specific plugin.
      void saveOrUpdate​(Ticket ticketToUpdateOrCreate)
      DAO like saveOrUpdate method to be implemented by HelpDesk specific plugin.

      • Methods inherited from class java.lang.Object

        clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

    • Constructor Detail

      • Otrs31TicketerPlugin

        public Otrs31TicketerPlugin()

    • Method Detail

      • get

        public Ticket get​(java.lang.String ticketId)
           throws PluginException
        Description copied from interface: Plugin
        DAO like get method to be implemented by HelpDesk specific plugin.
        Specified by:
        get in interface Plugin
        Parameters:
        ticketId - a String object.
        Returns:
        a Ticket object.
        Throws:
        PluginException - if any.

      • saveOrUpdate

        public void saveOrUpdate​(Ticket ticketToUpdateOrCreate)
                  throws PluginException
        Description copied from interface: Plugin
        DAO like saveOrUpdate method to be implemented by HelpDesk specific plugin.
        Specified by:
        saveOrUpdate in interface Plugin
        Parameters:
        ticketToUpdateOrCreate - a Ticket object.
        Throws:
        PluginException - if any.